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Overlay scheduler not playing
Posted: 01 Mar 2017 14:07
by Bumperke
Since tonight our overlay with news en commercials is not playing anymore.
PF shows the regular announcement in the screen but it is not playing.
This happens out of the blue
this is the scheduler,
Can you tell me what might be wrong? Nothing has been changed.
Will
EDIT: Since the same time the musicfiles do have drop-outs
Re: Overlay scheduler not playing
Posted: 01 Mar 2017 14:44
by Bumperke
radio42 wrote: 01 Mar 2017 14:25
So the question is what have you changed last night? As I have not changed anything as well?!
But as the problem suddenly appeared, something must have changed...
E.g. check your 'Routing' for the Overlay Player in the general settings and see, if this was changed to an invalid mixer channel.
And furthermore please clarify what exactly happens, it seems, that the Overlay Player actually does start and also load all it's desired tracks, but it doesn't start its playback when due?
I also do not understand your drawn arrows in the last screen shot?
Do ALL your overlays NOT start anymore ... or only one or certain overlays?
To better find out what exactly is happening, please enable the 'Debug Logging' and when this happens again, send me your debug .log file and the exact ProppFrexx version number you are using.
I see what you mean, both STREAM and OUT don't play out anymore. Could that be the problem? When i restore the system (last backup28-2-17) can i than tackle the problem? Oh and where can i find debug logs?
Thxs
Will
Re: Overlay scheduler not playing
Posted: 01 Mar 2017 15:35
by Bumperke
It seems that we fixed everything again.
Perhaps a good idea to have an opportunity to save the mixer setttings as a back up seperate?
Thxs Bernd
Re: Overlay scheduler not playing
Posted: 01 Mar 2017 16:20
by radio42
That already exists
There is a full backup and restore feature AND also you can save your entire mixer settings - see the Main Mixer channels 'SETUP' button.
Re: Overlay scheduler not playing
Posted: 01 Mar 2017 20:25
by radio42
So the question is what have you changed last night? As I have not changed anything as well?!
But as the problem suddenly appeared, something must have changed...
E.g. check your 'Routing' for the Overlay Player in the general settings and see, if this was changed to an invalid mixer channel.
And furthermore please clarify what exactly happens, it seems, that the Overlay Player actually does start and also load all it's desired tracks, but it doesn't start its playback when due?
I also do not understand your drawn arrows in the last screen shot?
Do ALL your overlays NOT start anymore ... or only one or certain overlays?
To better find out what exactly is happening, please enable the 'Debug Logging' and when this happens again, send me your debug .log file and the exact ProppFrexx version number you are using.
Re: Overlay scheduler not playing
Posted: 01 Mar 2017 20:54
by radio42
Yes, if those stream cannot be played anymore - that is exactly the problem!
You can try to make a right-click on the related mixer channel names and select 'Recreate and Reset' to see, if this can restart the output?!
In the above case I guess we don't need a 'Debug Logging' (which you can activate in the general settings, section 'More Stuff'), as it sounds like you have a sound card issue. E.g. your sound card stopped working.
If the above mentioned 'Recreate and Reset' does not help; I am affraid you need to either restart ProppFrexx or even restart your entire PC.
Then we/you should investigate what made the sound card stop working?
There are a few possibilities. The most obvious one is, that maybe an unattended update happened last night?
Advertising Overlys now playing
Posted: 02 Mar 2017 04:23
by Enriquetech
Hello I have a problems with advertising overlys, I juts programed two slot for time*15 and *45 I create the parner and the overlys recurrents, all look fine, when is time to play the overlys is showing me a windows with the future incoming overlys and when is time to play is not playing . I attached some pictures that you can see aboout my setting and please help me
Re: Overlay scheduler not playing
Posted: 02 Mar 2017 04:25
by Enriquetech
other setting pictures
Re: Overlay scheduler not playing
Posted: 02 Mar 2017 04:27
by Enriquetech
but please the previus picture , I dont know what im doing wrong, or if you can please connect to my computer trhu teamviewer let me know when is goo time for you please thnaks
Re: Overlay scheduler not playing
Posted: 02 Mar 2017 08:19
by radio42
I send you a PM regarding a TeamViewer session.
But you have missed to post the most important screen (the Overlay Scheduler entry settings
However, in your Campaign: Why have you changed the FixedPrice to $0.00 and set the 'Max. Playouts' to 1 ?!
Please press the small '?' icon at the very top right of your dialog to get detailed info about your settings.
Maximum Playouts:
If a fixed price is defined you might limit the number of playouts here. If 0 no limit is used.
With these settings the compaign would only be played once! So you might want to set the 'Max. Playouts' back to its default value of 0.