Error on installing.

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donr53
Posts: 7
Joined: 09 Mar 2014 14:00
Error on installing.

Post by donr53 »

Hi, I have a problem with installing the program on Windows 8.1. When activating the setup, this is the answer I get: "There is a problem with this Windows installer package. A DLL required for this install to complete could not be run. Contact your support personnel or package vendor."
Has anyone else seen this message? What should I do?
Thanks!
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radio42
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Re: Error on installing.

Post by radio42 »

I haven't seen that error message yet.
But according to this post it might be a Microsoft issue:
http://answers.microsoft.com/en-us/wind ... 9149455927

Probably you do not have the right to access the AppData Locals folder:
The solution is to go into c:\users\"username"\AppData\Local\ then right click on "temp" and choose "properies". Choose "security" --> edit --> add, and add the username you are using, and give yourself all rights.
donr53
Posts: 7
Joined: 09 Mar 2014 14:00
Re: Error on installing.

Post by donr53 »

Thank You, it worked! :)

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